Refund and Returns Policy

At Diatech UAE, we are committed to your satisfaction and aim to make shopping with us simple, fair, and transparent. As an online medical equipment and supplies provider, we follow UAE consumer protection standards by offering clear refund and return terms for online purchases.

Returns

• Customers may request a return within 7 days of receiving the product.

• To be eligible, items must be unused, in original packaging, and with all accessories and tags intact.

• Return requests must be submitted via our customer support contact details (email/WhatsApp/phone).

Refunds

• Refunds are processed once the returned item is inspected and approved.

• Approved refunds will be credited to the original payment method used at checkout.

• Please allow up to 7–14 business days for the refund to reflect on your account.

Exchanges

• If the product received is defective, damaged, or not as described, customers may request an exchange for the same item (subject to stock availability).

• Contact our support team immediately with order information and photos of faults.

Non-Returnable Items

• Opened or used items.

• Products marked as final sale or hygiene-sensitive where reuse is not possible.

Customer Support

For all return or refund requests, shipment tracking support, or queries:
📧 info@diatech-uae.com
📱 Customer Support WhatsApp / Phone: (+971) 521990626